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  • Fraud Awareness
  • Card Safety Tips

Fraud Awareness

Your security is our priority!

Safeguard your financial well-being by keeping your financial details private. Please be aware of fraudsters and help us help you protect your hard-earned money.
Prime Bank will NEVER call, SMS, or email you asking for your PIN, One Time Password, card details, username, or password.
Do NOT share your PIN, Card number details, the 3-digit number at the back of your card, your One Time Password, or any personal details with anyone.
At Prime Bank, we will only contact you through: +254 111 006 000 or +254 111 004 000.

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Card Safety Tips

Common Types of Card Fraud:

  • Phishing: Fraudulent emails, SMS or calls pretending to be from the bank to steal your card details or passwords.
  • Skimming: Hidden devices at ATMs or POS machines that copy your card data.
  • Online fraud: Unauthorized purchases made using stolen card information on websites or apps.
  • Social engineering: Scammers tricking customers into revealing PINs or OTPs (One-Time Passwords).

How You Can Protect Yourself:

  • Never share your card PIN, OTP, or banking passwords with anyone—even if they claim to be from the bank.
  • Always verify the source before clicking on links in messages or emails.
  • Use ATMs and POS machines in well-lit, secure areas.
  • Regularly check your account and statements for unauthorized transactions and report anything suspicious immediately.
  • Check your transaction alerts to track card activity in real time.

What We Do to Protect You:

  • We use advanced fraud detection systems to monitor card activity 24/7 and will notify you immediately in case of suspicious activity.
  • Your online transactions are safeguarded with 3D secure, providing enhanced security and fraud prevention on all websites that support Verified by Visa.
  • You will receive instant alerts for any card transaction on your account/card.
  • We have incorporated card features to the Mobile App, allowing you to manage your card with ease including the ability to temporarily block it instantly in case of any suspicious activity.

If You Suspect Fraud:

  • Report it to us immediately through our Card Centre line that is available 24/7 or visit your nearest branch.
  • You can also block your card instantly through Prime Mobi.

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