Fraud Awareness
Your security is our priority!
Safeguard your financial well-being by keeping your financial details private. Please be aware of fraudsters and help us help you protect your hard-earned money.
Prime Bank will NEVER call, SMS, or email you asking for your PIN, One Time Password, card details, username, or password.
Do NOT share your PIN, Card number details, the 3-digit number at the back of your card, your One Time Password, or any personal details with anyone.
At Prime Bank, we will only contact you through: +254 111 006 000 or +254 111 004 000.
ATMs Safety Tips
- Avoid writing down your PIN numbers or passwords on a paper and preserving it. Memorizing the passcodes is the best practice.
- When choosing your password or PIN, avoid using numbers and letters that relate to your personal information. Use a combination of alphanumeric and other special characters to make a strong password or PIN.
- When using the ATM booth, always remember to shield the screen and keyboard so that anyone waiting in line cannot see your PIN or the amount transacted
- Never share your pin or password with anyone.
- If an ATM machine retains your card, do not leave the premises without notifying your bank.